Terms & Conditions and Refunds

Tickets and wristbands

Tickets will be posted to everyone no matter which way you book (no more email etickets to print at home but you will still receive a confirmation email – this is pretty much instant!). Email confirmations will not be exchanged for tickets.

Tickets will be delivered by secure courier or Royal Mail Special Delivery which may require a signature to ensure they arrive safely to the correct person. 

If lost there will be no ticket replacement. Please keep your tickets safe and bring them with you when you come to the festival because you will need to exchange the entire ticket (both parts intact) for your wristbands when you arrive. Wristbands cannot be issued without physical tickets.

Wristbands cannot be replaced if lost and will be fitted on to your wrist at the ticket office when you arrive. Wristbands are not transferable and must be displayed at all times.

Anyone found in possession of a cut/defaced wristband will be asked to leave the festival site. Thank you for your understanding – if you have paid for a ticket we are sure you won’t want other people on site that haven’t!

Tickets give unlimited access to all events subject to individual venue capacity.

We do not sell specific artist/event tickets.

Tickets for customer’s resident outside the UK will be held for collection on site. Please bring your confirmation email with you and we will exchange it for your wristbands.

Friday

Tickets are valid from 5pm-midnight

Saturday & Sunday

Tickets are valid from 10am-midnight

Monday

Tickets are valid from 10am-6.30pm

Full Weekend

Tickets are valid from Friday to Monday inclusive. When individual day tickets sell out weekend tickets are still valid for four days.

Concessionary Tickets (adult full weekend tickets only)

• Full Time Students
• Senior Citizens (60+)
• People claiming Jobseeker's Allowance
• Employment and Support Allowance (Incapacity Benefit and Income Support) paid because of an illness or disability

Please provide proof of entitlement when you collect your tickets, or the full price will be charged.

Customers requiring a carer may also purchase a second full weekend ticket at the concessionary price.

Proof of entitlement will be required when purchasing tickets during the festival weekend. This ticket does not include camping (camping can be purchased at the standard rate).

Child and Youth Tickets and Camping for the under 18s

All under 18s tickets are priced according to age (0-4yrs go free) – please see the ticket price list available here

Youth (12-17yrs) tickets can only be bought in conjunction with a designated Adult ticket. Youths must be accompanied on arrival to the event by their named responsible Adult. Under no circumstances will Youths be permitted entrance to Shrewsbury Folk Festival without accompaniment. NB - if camping is required the Adult must be booked and camp with or next to the Youth’s camping pitch.

Camping is free for everyone aged 0-17yrs.

ALL UNDER 18s MUST BE ACCOMPANIED BY AN ADULT.

Family Ticket

A family ticket is for 2 adults and 2 youths aged 12-17yrs

If you think your age will be questioned please bring personal identification

All prices include VAT. All prices are per person.

Camping

Camping costs £20 per adult (weekend ticket holders only) and covers four nights - Friday to Monday inclusive. Camping for 0-17yrs is free and does not need to be booked. The campsite is open from 10am Friday to 12 noon Tuesday. Please do not arrive in Shrewsbury before 10am as access to the campsite will not be permitted until it officially opens at 10am. Thursday camping is not permitted. We allow reasonable size tents but do expect you to be considerate and not erect all the berths of a 15 berth tent when there are only two of you! Cars can be parked next to tents, caravans, campervans and motorhomes etc. and can be moved on and off site unless the weather is very wet. Camping pitches are not pre-bookable – just turn up and choose your spot. Camping pitches can be saved for friends. There is no electric hook up available. Camping is not permitted in the car park field. We have designated quiet, late night and family areas. The campsite is suitable for seasoned and novice campers alike and is completely flat with roadways throughout the site. Please note Festival staff and some early working stewards will already be onsite when you arrive.

Artists and Programmed Events

SFF reserves the right to amend or cancel events should circumstances dictate. However, every effort will be made to carry out programmed events as advertised.

Refunds

Refunds will be given consideration on written request before 1st June 2012 and will be subject to a 50% administration fee. Sorry, NO REFUNDS after 1st June 2012.

All tickets are subject to availability and terms and conditions.

These Terms and Conditions are subject to change at any time without prior notice.